FAQ
Registration
How can I open a Casino Epic account?
Opening a Casino Epic account is quick and easy! Simply begin by selecting the “START PLAYING or “CONTINUE PLAYING” buttons.
The deposit page will appear and you will choose how much money you want to deposit.
You must select your own online bank from the list to confirm the deposit with your online banking ID. Just follow your bank's instructions to make a deposit.
Once the deposit has been made - you are now ready to play!
Can I open more than one Casino Epic account?
Our customers are only permitted to have one Casino Epic account. Since you have to open an account using your BankID, it will be impossible for you to have more than one.
Account
Why is my account locked?
Please contact our customer service department on [email protected], should you have any further questions.
I want to stop receiving promotional emails. How can I do this?
Please contact us via email on [email protected] requesting that you wish to be unsubscribed from receiving promotional emails. Once this is done, you will receive a reply stating that your request has been approved.
Payments
Do you have a wagering requirement?
Yes. In order to make a withdrawal, you have to wager your deposit at least one time.
What payment methods can I use on my Casino Epic account?
We currently accept only Zimpler payments.
Is there a minimum deposit amount?
The minimum deposit is 10 Euro.
How can I make a deposit?
You can deposit by using the “DEPOSIT” button on the left hand side of the website
Is there a deposit fee?
No, you can deposit for free at Casino Epic.
How can I withdraw?
You must have made at least one deposit before you may request a withdrawal.
You must further have wagered the deposit at least one time in order for you to be able to make a withdrawal.
Is there a minimum withdrawal amount?
The minimum withdrawal that you can request is 1,5 Euro.
Are there any withdrawal limits?
You have access to one free withdrawal per 72 hours. Should you want to make further withdrawals within this period, you must either wager another 10 Euro, or make another deposit.
Kindly note that there is a 5000 Euro withdrawal limit per 7 days.
Are there any withdrawal fees?
There are no withdrawal fees with Casino Epic.
How long will my withdrawals take?
Withdrawals are processed within 24 hours. Once we have processed your withdrawal, the funds will be in your account within minutes.
Can I deposit or withdraw using someone else’s bank account?
No, we only accept transactions from the account holder registered with Casino Epic. No funds will be accepted from third parties and if such funds are identified, we will request a declaration of liability from the bank account holder. Once received and processed, these funds will be returned to the third party with any relevant fees deducted.
Responsible Gaming
In what ways can I control my gambling?
You are able to set two different kinds of limits on your Casino Epic page, namely
1. Deposit
2. Session time
Should you feel like you are not in control of your gambling, we recommend that you use the self-exclusion tools provided on the website. As well as the tools provided by spelpaus.se where you are able to self-exclude for a period of 1 month, 3 months, 6 months, indefinitely or permanently.
Can I self-exclude from Casino Epic?
You can block your account on a definite or indefinite period by utilising the self-exclusion tool on the website. You may choose a period of 24 hours, 1 week, 3 months, 1 year or permanently.
Please note that under no circumstances can the account be reopened before the selected duration has passed.
In the case of revoking a self-exclusion, it will take effect 24 hours after we have processed the change. Provided the time period has lapsed.
Alternatively you can request a self-exclusion by sending an email to [email protected]
If a permanent self-exclusion is applied to your account, you will not be able to reopen that account or open a new account with us in the future.
What is a deposit limit and how can I apply for it?
A ‘deposit limit’ is a tool which will limit the amount you are able to deposit into your account. This can help you to control your spending.
Deposit limits must be set for the following durations: 24 hours, 1 week, 1 month.
Please note that no funds will be accepted if the limit is reached.
In the case of increasing or revoking a deposit limit, it will take effect 72 hours after we have processed the change. In the event of decreasing a limit, it will take effect immediately after the change has been processed.
Alternatively you can request a deposit limit by contacting us on [email protected]
I am a gambling addict, where can I find help?
A number of organisations provide counselling to people experiencing gaming problems and addictions, for example 000000.
If a permanent self-exclusion is applied to your account, you will not be able to reopen that account or open a new account with us in the future. You can request a self-exclusion by sending an email to [email protected]